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15 Day Money Back Guarantee |
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All merchandise sold by Sirindia.com come from reliable manufacturers & suppliers and are guaranteed to be genuine, in new condition and monitored by a very careful quality control. All products offered by Sirindia.com are protected by a 15 Day Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions. |
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If you are not satisfied with an item that you have purchased, you may return the item within 15 days of delivery for: |
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• a full refund of the purchase price or a store credit for the equivalent amount |
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• a product exchange
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The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. |
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Certain individual products are ineligible for return, such as perishables like sweets & chocolates. Items offered at more than 50% off original price are final sales |
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‘A No-Question Asked’ Damaged or Defective Items Policy |
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If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Sirindia.com will make every reasonable effort to replace the item in a timely manner. |
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If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service. |
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All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price will be credited when Sirindia.com has received and processed your return. Typically, within 10-15 business days after the item is delivered back to Sirindia.com |
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Monogrammed or Custom Items |
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We regret that Sirindia.com cannot accept returns for monogrammed or custom-made items. Only in cases where an error has occurred in customization/personalization can the product be returned or asked for an exchange. |
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